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‘‘Delivering a friendly, professional and consistent customer service” The FM’s role is to deliver service excellence and a working environment that bolsters productivity whilst meeting both budgetary and legal requirements and responding to changing business imperatives. Learn how a customercentric FM service can be achieved with a ‘one team’ approach that includes suppliers and in-house staff, and how measuring and publishing your results will demonstrate the value of modern FM to customers at every level. This course provides tuition for IWFM Level 4 qualification unit FM4.15 To view our latest training programme please click here.

Fees & Registration All fees are shown in pounds sterling and exclude VAT which will be charged in addition as appropriate. For more information on accommodation please visit the frequently asked questions section below. Click Register in the table below to register for the associated event. Spacer