FM Training & Qualifications
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FM Training from Quadrilect
Facilities Management Training & Qualifications
Facilities Mmanagement Training from Quadrilect
Facilities Management Training & Qualifications
7
Customer Focused FM - 1 Day This course provides tuition for BIFM Level 4 qualification
‘‘Delivering a friendly, professional and consistent customer service” The FM’s role is to deliver service excellence and a working environment that bolsters productivity whilst meeting both budgetary and legal requirements and responding to changing business imperatives. Learn how a customercentric FM service can be achieved with a ‘one team’ approach that includes suppliers and in-house staff, and how measuring and publishing your results will demonstrate the value of modern FM to customers at every level. This course provides tuition for BIFM Level 4 qualification unit FM4.15
> Defining today’s service culture
> How to deliver a customer-centric culture
> Alignment of service to business requirement
> Defining what excellent customer service means to your organisation
> Measuring service excellence
> Service level agreements & key performance indicators
> Customer experience, relationships & perception
> Managing change & costs whilst retaining customer loyalty
> All learners will receive a Quadrilect Certificate of attendance for their CPD records.
> Optional ILM Development Certification Available on request – please note there is a charge of £50+V
To view our latest training programme please click here.
Fees & Registration All fees are shown in pounds sterling and exclude VAT which will be charged in addition as appropriate. For more information on accommodation please visit the frequently asked questions section below. Click Register in the table below to register for the associated event.
DescriptionProf. BodyNon Member
All one day courses - excluding Executive Programme385.00480.00
FromToCourseLocationStatus 
07/11/1807/11/18Customer Focused FMCentral LondonAvailableRegister
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Qualifications
Attend this course as part of a BIFM Level 4 qualification.
*Professional Body Membership Professional Body Discounted rate - who is eligible? Members of BIFM, RICS, ILM, CIOB, CIBSE
Facilities Management Training & Qualifications
FM Training & Qualifications
FM Training & Qualifications
FM Training & Qualifications
© 2017 Quadrilect Ltd
Registered Address: Quadrilect Ltd. 2 Burgon Street, London EC4V 5DR; Registration No. 02939410
tel. +44 (0)20 7489 7628; fax. +44 (0)20 7489 8185; email. info@quadrilect.co.uk
FM Training & Qualifications