FM Training & Qualifications
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FM Training from Quadrilect
Facilities Management Training & Qualifications
Facilities Mmanagement Training from Quadrilect
Facilities Management Training & Qualifications
Managing FM Performance and SLAs - 1 Day
"Defining, measuring and managing FM services" Explaining the requirement, deciding on the measures and determining performance continue to present challenges for clients, service providers and in-house teams alike. Learn how to articulate service requirements, define meaningful measures, and evaluate performance. Key topics covered include: Service Level Agreements, Key Performance Indicators, incentives and penalties, and how to drive for performance improvements. This course provides tuition for IWFM Level 5 qualification unit FM5.12
> Defining the appropriate level of service
> The role of Service Level Agreements (SLAs)
> Measuring service performance: scorecards, KPIs, highlight and RAG reports, matrices
> Involving the customer
> How measurement drives behaviours
> Incentives and penalties
> How low can you go? Reducing service levels
> Driving performance
> Workshops & Exercises
To view our latest training programme please click here.
Fees & Registration All fees are shown in pounds sterling and exclude VAT which will be charged in addition as appropriate. For more information on accommodation please visit the frequently asked questions section below. Click Register in the table below to register for the associated event.
DescriptionProf. BodyNon Member
All one day courses - excluding Executive Programme385.00480.00
12/09/1912/09/19Managing FM Performance and SLAs Central LondonAvailableRegister
Many of our courses can contribute towards a professional qualification.
*Professional Body Membership Professional Body Discounted rate - who is eligible? Members of IWFM, RICS, ILM, CIOB, CIBSE, IFMA
Facilities Management Training & Qualifications
FM Training & Qualifications
FM Training & Qualifications
FM Training & Qualifications
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Registered Address: Quadrilect Ltd. Unit 51, 2nd Floor, Peek House, 20 Eastcheap, London EC3M 1EB; Registration No. 02939410
tel. +44 (0)20 7469 1398; email.
FM Training & Qualifications