FM Training & Qualifications
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FM Training from Quadrilect
Facilities Management Training & Qualifications
Facilities Mmanagement Training from Quadrilect
Facilities Management Training & Qualifications
Managing FM Performance & SLAs Bristol - 1 Day
"Defining, measuring and managing FM services" Explaining the requirement, deciding on the measures and determining performance continue to present challenges for clients, service providers and in-house teams alike. Learn how to articulate service requirements, define meaningful measures, and evaluate performance. Key topics covered include: Service Level Agreements, Key Performance Indicators, incentives and penalties, and how to drive for performance improvements.
> Defining the appropriate level of service
> The role of Service Level Agreements (SLAs)
> Measuring service performance: scorecards, KPIs, highlight and RAG reports, matrices
> Involving the customer
> How measurement drives behaviours
> Incentives and penalties
> How low can you go? Reducing service levels
> Driving performance
To view our latest training programme please click here.
Fees & Registration All fees are shown in pounds sterling and exclude VAT which will be charged in addition as appropriate. For more information on accommodation please visit the frequently asked questions section below. The next dates for this course have yet to be determined, please call for more information.
DescriptionProf. BodyNon Member
1 day fee Bristol/Bimingham course327.25408.00
Many of our courses can contribute towards a professional qualification.
*Professional Body Membership Professional Body Discounted rate - who is eligible? Members of BIFM, RICS, ILM, CIOB, CIBSE, IFMA
Facilities Management Training & Qualifications
FM Training & Qualifications
FM Training & Qualifications
FM Training & Qualifications
© 2017 Quadrilect Ltd
Registered Address: Quadrilect Ltd. Unit 51, 2nd Floor, Peek House, 20 Eastcheap, London EC3M 1EB; Registration No. 02939410
tel. +44 (0)20 7469 1398; email.
FM Training & Qualifications