FM Training & Qualifications
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FM Training from Quadrilect
Facilities Management Training & Qualifications
Facilities Mmanagement Training from Quadrilect
Facilities Management Training & Qualifications
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Quality Management & Customer Service in FM - 1 Day This course provides tuition for BIFM Level 6 qualifications
Explore the principles and theories of quality management and how you can use them to improve FM service. We critically examine tools and techniques of quality management that contribute to individual, team and organisational performance, and the way quality standards and accreditation schemes impact on FM. We also review strategies for improving service to customers, clients, end-users and stakeholders, focusing on improvement within the wider context of successful service relationships. By the end of this interactive one-day course you will be able to: BONUS CONTENT: as part of the course documentation, all delegates receive a free copy of the BIFM Good Practice Guide to Customer Care This course provides tuition for BIFM Level 6 qualification unit FM6.03
> Evaluate the effectiveness of quality systems and approaches
> Develop and implement strategies for improving customer service and relationships
> Understand the appropriate standards and accreditation
> Implement good practice in customer service
> Identify and satisfy stakeholders and manage long term relationships
> Review customer retention and acquisition strategies
To view our latest training programme please click here.
Fees & Registration All fees are shown in pounds sterling and exclude VAT which will be charged in addition as appropriate. For more information on accommodation please visit the frequently asked questions section below. Click Register in the table below to register for the associated event.
DescriptionProf. BodyNon Member
Executive Programme - 1 day course450.00499.00
FromToCourseLocationStatus 
03/07/1803/07/18Quality Management & Customer Service in FM Central LondonAvailableRegister
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Qualifications
Attend this course as part of a BIFM Level 6 qualification.
*Professional Body Membership Professional Body Discounted rate - who is eligible? Members of BIFM, RICS, ILM, CIOB, CIBSE
Facilities Management Training & Qualifications
FM Training & Qualifications
FM Training & Qualifications
FM Training & Qualifications
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Registered Address: Quadrilect Ltd. 2 Burgon Street, London EC4V 5DR; Registration No. 02939410
tel. +44 (0)20 7489 7628; fax. +44 (0)20 7489 8185; email. info@quadrilect.co.uk
FM Training & Qualifications