Virtual Training Zone ‘‘Successfully managing contracts and service levels’’
This course is designed to help you achieve the demanding performance requirements expected of your contracts and
service level agreements. It will help you ensure that the objectives and targets set out will be met in practice, and within
budget, so that promised customer benefits are delivered and service delivery improved.
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Understanding the legal framework of contracts
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Roles, responsibilities and relationships
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Measuring performance
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Why contracts fail
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Performance improvement programmes
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Dispute avoidance & resolution
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How to manage contract change & cost variation
To view our latest training programme please
click here.